Every restaurateur knows how vital back-office operations are to their success. Inventory, purchasing, sales, scheduling, and food safety (HACCP) compliance… the list of essential business functions is a long one.
Most restaurant chains and quick service restaurants (QSR) use software systems to manage these functions more efficiently. And that’s a great start.
But where the real gains happen is when these individual systems are integrated (that is, connected so that they can “talk” to each other). That’s information gold.
Here are 5 ways in which back office integration can help boost your restaurant’s success.
5 ways back office integration boosts restaurant success
- It will give you a global view of your restaurant
Knowledge is power. If you’re using a variety of standalone components to handle different tasks, you probably have no clear idea of the health of your business.
Most cutting-edge restaurant technologies can streamline a variety of back-office functions individually, but if they aren’t connected and sharing data across the business, they won’t be able to give you a holistic view.
Integrating back-office systems lets you access a wealth of correlated data that can cue you in to everything that’s happening in your restaurant. This information can then be used to refine your business and marketing strategies.
- It will lighten your administrative burden
Integrating back-office operations also lightens your administrative load, leading to fewer errors and more streamlined performance in:
- Menu prep
- Regulatory compliance
Having a fully integrated system will maximize your overall efficiency by eliminating repetitive tasks, optimizing workflows and boosting profitability – saving you considerable money in the process.
Just as importantly, this will free you and your staff to focus more on your core activities so that you can grow your business.
- It will improve customer satisfaction
In the restaurant business, customer experience is king. Integrating back-office processes with your other systems will centralize all business information - including all that valuable customer information contained in your CRM tools.
Having this type of single and complete data source at their fingertips makes it easier for employees to adapt their service on a customer-by-customer basis to create the optimal dining experience.
Streamlining business processes will also free up managers, enabling them to spend more time with customers. Personalized service and attention from the manager – these are the types of special touches that lead to happy customers.
- It will improve vendor performance
Another benefit of integrating back-office processes? You’ll be better able to track and optimize vendor spending.
Being able to access data about what you buy, how you buy and how much you spend will allow you to make betting purchasing decisions and streamline costs.
It also allows you to build better relationships with vendors, which in turn, can translate into better deals, volume discounts and a variety of back-pocket deals that wouldn’t otherwise come your way.
- It will optimize your POS systems
Integrating your back-office and POS systems means having just one database to maintain. This streamlined approach means faster and easier access to information, real-time inventory reports, and more complete and up-to-date customer account details.
Adding Wi-Fi data and analytics to the mix
You can take the power of integrated back office systems even further by adding Wi-Fi analytics into the mix.
Giving diners guest Wi-Fi access in your locations creates endless opportunities for collecting even more valuable customer data that you can use to further promote your business.
The world’s most successful restaurant chains and QSRs rely on Datavalet’s managed Wi-Fi and branch network solutions to integrate front of house with their back office systems to take data collection and analysis even further.
See how we can help your business. Talk to our experts.